Tap on SideMenu. Click on the image option on the top right corner and you will be able to view and edit your personal details.
You cannot update the DOB and address from the app. These details are picked from car invoice and are non-editable.
If Primary Owner* wants to give access of any Honda car to anyone else, he/she can do the same by making that person a secondary owner of the car. Giving/revoking access can only be done by the primary owner. We do not intend to collect or use any data/information related to persons less than 18 years of age (minors), However, in relation to this, we solely rely on your declaration.
Primary Owner is the person whose phone number has been registered on the app.
Maximum of 60 secondary owners can be added.
When a primary owner creates a secondary owner, he has the option of giving either ‘Full access’ or ‘Partial access’. A secondary owner gets the degree of access based on the selected option by the primary owner.
Tap on SideMenu. Under profile option, click on ‘Emergency Contacts’ and create the same.
Maximum of 5 emergency contacts can be added.
Go to the Profile option, click on ‘reset mPin’ option. You will have to to re-enter the current mPin, enter a new mPin and then confirm the new mPIN.
Go to the ‘Logout’ option in the SideMenu.
Go to the Profile option and click on ‘reset mPin’ option. You will have to re-enter the current mPin, enter a new mPin and confirm the new mPIN.
While logging in, click on ‘Forget mPIN’ on the input mPIN page. Enter your registered phone number. Enter the OTP, enter a new mPIN and then confirm the new mPIN.
Your primary mobile no. (provided at the time of car purchase) is automatically connected to the vehicle. Please use the same to login.
In case of a second-hand car purchase from authorized Honda dealer, your primary number is automatically connected to your number. However, in case you’ve purchased it from a local market, please contact your nearest authorized Honda dealer with Registration Certificate.
Click on My Honda >> Device >> Enter device details. Contact Honda dealership for support.
You have to enter the correct VIN and Engine no. combination for adding any vehicle in your login. Refer to your warranty booklet / RC or VIN plate on your car door sill for correct details.
Please contact your nearest dealership or contact H121 team in order to get your vehicle transferred or removed from your profile
Yes. Honda Connect app allows you to access multiple cars in the same login. Refer to ‘How do I add new car’ section for more details.
Your app shows all important details and information related to your vehicle under the ‘My Honda’ option against each vehicle.
Please use the ‘Book Service’ option on your Home Page or under your vehicle details and select the desired dealer, date and remarks to book service for your vehicle.
Once you’ve booked service for your vehicle, the app will show an option of ‘Edit’ booking. Select the option to make changes to your booked service.
Select the ‘Service History’ option under ‘My Honda’ to check the service history and to also send an invoice on your email id.
Service History is automatically updated on your app post your visit to any dealership after 24 hours. Please wait or contact the dealership.
“You can access the service cost calculator under the ‘My Honda’ option and select the service timing per kms. *Service cost is an estimate basis the kms run. Please visit nearest dealership for detailed estimate.”
Certain dealerships across India are equipped with the most advanced dealership management system – iWorkshop. Whenever your vehicle visits one such dealership, you will receive a notification and can access vehicle information on ‘iWorkshop’ option under ‘My Honda’ option.
Your insurance date is automatically updated based on your Honda Assure policy. In case of any other policy type, please select the ‘Update’ option against the Insurance option under ‘My Honda’.
Honda Connect allows you to extend your standard warranty, as per the ongoing warranty packages. Click on warranty option on your home screen or under ‘My Honda’ option and click on buy to purchase extended warranty
Select ‘Warranty’ option from your home screen or under ‘My Honda’ option and click on ‘View’ option to check your extended warranty purchased from Honda Connect
Honda Connect allows you to purchase/extend your RSA policy, as per the ongoing packages. Click on RSA option on your home screen or under ‘My Honda’ option and click on buy to purchase RSA
Select RSA option from your home screen or under ‘My Honda’ option and click on view to check your RSA Policy purchased from Honda Connect app
Select PUC option from your home screen or under ‘My Honda’ option and click on ‘Update’ option to enter the PUC expiry date for reminder before expiry
Select ‘My Honda’ and click on ‘Fuel Log’ option at the bottom of your screen to enter the fuel-filled & calculate mileage of your vehicle
It might be due to your mobile network issue. Please check your internet connectivity & try updating the same again after sometime
“Select ‘My Honda’ and click on ‘Owner’s Manual’ option at the bottom of your screen to access the owner’s manual for your vehicle. Note: Manuals for selected vehicles are available online on the app.”
Trip diary is a feature that enables customer to enhance their experience by keeping a track of all the trips done, maintain the trajectory of the trip along with the photos captured throughout the trip
“Go to trip diary through hamburger option and click on ‘+’ option. Once created, click on the ‘Pencil’ option on top right of the trip to edit the same.”
A total of 25 images can be added in a trip diary with a maximum of 10 images in a single selection
Go to the particular trip through trip diary option in hamburger and click on share trip on the bottom right corner.Then select the medium through which trip is to be shared
Yes, trip diary can be shared on various social media platforms like Facebook and Whatsapp
Click on ‘My Trips’ option through hamburger and click on ‘+’ sign under ‘Planned’ submenu
A trip is said to be completed if the moving vehicle has stopped for 20 minutes at a stretch
A trip that is scheduled for future i.e atleast ‘N+1’th day where ‘N’ is the current day
Trip review plots the customer trip in order to review the same later.
A trip is automatically created by the app if the moving vehicle is stopped for 20 minutes at a stretch
You cannot edit planned or completed trips. You can just view or delete them
You cannot share your trip. However, you can share your ‘Trip Diary’
Go to the ‘Completed’ option in ‘My Trips’ and click on the bin option on the top right corner of each trip
Driving score is an indicative score which makes use of various driving behaviour parameters to calculate your performance against trip(s) that you undertake over a period of time. It is a cumulative score of both ‘Economy’ & ‘Safety’ driving score categories
“You can check your driving score in the following ways:- 1. Click on SideMenu-> Tap on ‘Driving Score’ option 2. Click on SideMenu-> Tap on ‘My Profile’-> Click on ‘Check my Driving Score’ 3. Click on SideMenu-> Tap on ‘My Trips’-> Click on ‘Completed Trips’-> Select a Trip to view Driving Score”
Driving score is calculated on the basis of your driving behaviour paramaters like ‘Harsh Acceleration’, ‘Harsh Braking’, etc. against trip(s) undertaken over a period of time. It is further divided into ‘Economy’ & ‘Safety”‘scores which highlight your performance against each category
Driving Score highlights your overall performance in ‘Economy’ & ‘Safety’ categories & suggests possible areas of improvement by the use of driving tips to help you become a responsible citizen of India
Nearby search feature helps you locate the Honda Touchpoints (Workshops and showrooms) and petrol pumps that are near your phone location
You can either search for closeby Honda dealers or locate nearby petrol pumps and the app will show all the available dealers/pumps in a xx km radius
You can locate nearby feature in side menu of your Honda Connect app. Just Open the side menu from top left 3 bars icon and click on ‘Nearby’
“Login >>Click on menu >>Explore Honda (dongle/uio) You can also find ‘Explore’ option on bottom-right corner of the landing page.”
Explore Honda’ option provides you insight & details of all Honda Models available in the market. It’s basically a reference to Honda website only
Offers & promotion section provides update on latest Honda offers & promotional events
Login >>Click on menu >>Click on ‘Offers & Promotions’
In the app home screen, tap on ‘Key Fob’ like icon available on bottom right corner and you will be able to see four remote operations to choose from. Once you’ve selected any operation icon, you need to enter your mPIN/Face ID/Fingerprint ID to perform the operation
Yes, if you have selected the option of ‘Full Access’ against your car while creating a secondary owner from ‘Profile’ menu, then secondary owner can also use remote operations
In this case, you should ask the primary owner of your car to go to the profile menu, select you from secondary owner list and select ‘Full Access’ option
No. You just have to enter mPIN while using any remote operation for the first time. Once you’ve provided the mPIN, your car remote session remains active for the next 10 minutes during which you don’t have to give mPIN again, even if you use any other operation
It means, any other user (Primary or Secondary) who also has access to your car has initiated a remote operation on your car before you initiated. Don’t worry, you can retry after sometime
“It may be due to network issue. Please check following steps and try again after sometime: 1. You mobile network should be in range 2. You car should be parked in the area where proper mobile network is there”
“In app home screen, tap on ‘Key Fob’ like icon available on bottom right corner. Then, 1. Tap on AC icon 2. Enter your mPIN/Face ID/Fingerprint ID (if asked) 3. Select AC mode & automatic defroster mode 4. Select AC start time. Default is 00 minutes 5. Tap on done 6. Your car AC will be started after animation”
“In app home screen, tap on ‘Key Fob’ like icon available on bottom right corner. Then, 1. Tap on red AC icon 2. Enter your mPIN/Face ID/Fingerprint ID (if asked) 5. Tap on done 6. Your car AC will be stopped after the animation”
By default, AC on lasts for 10 minutes, unless you tap on ‘Extend’ button, which extends the AC on time for 10 more minutes
While your AC is on, you just need to tap on ‘Extend’ button to extend your AC on time for 10 more minutes. You can only extend it once
No. All doors and boot must be closed. Then only remote AC operation will work
Your car’s doors and boot gets locked/unlocked when you use this feature. Please ensure that all doors and boot are physically closed before you execute the operation
“In the app home screen, tap on ‘Key Fob’ like icon available on bottom right corner. Then, 1. Tap on doors icon 2. Enter your mPIN/Face ID/Fingerprint ID (if asked) 3. A message will appear, ‘Unlocking…’ 4. And your car will get unlocked in a while”
“In app home screen, tap on ‘Key Fob’ like icon available on bottom right corner. Then, 1. Tap on doors (red) icon 2. Enter your mPIN/Face ID/Fingerprint ID (if asked) 3. A message will appear, ‘Locking…’ 4. And your car will get locked in a while”
“It may be due to network issue. Please check the following steps and try again after sometime: 1. You mobile network should be in range 2. You car should be parked in the area where proper mobile network is there”
“In app home screen, tap on ‘Key Fob’ like icon available on bottom right corner. Then, 1. Long press on Boot icon unless boot gets opened 2. You car’s boot will open once the message bar gets filled and after you receive the ‘Boot open’ message”
You cannot close your car’s boot remotely. You will have to go and physically close the same
“In app home screen, tap on ‘Key Fob’ like icon available on bottom right corner. Then, 1. Tap on ‘Find Ca’r icon 2. Enter your mPIN/Face ID/Fingerprint ID (if asked) 3. You will see three options: Blink only Blink & Beep Beep only 4. Select any one option & tap on done 5. Based upon selected option, you car will start blinking or beeping or both”
It will blink and/or beep for 30 seconds unless you stop it either by physically opening the car or tapping on ‘Car Finder’ icon again in the app
“Yes, there are certain limitations/constraints under which you might not be able to use any remote operation with your car. Following limitations are common for all remote operations while other limitations might be operation specific: 1. Internet connectivity in mobile phone. 2. Your car must be parked in an area where mobile network connectivity is accessible.”
“If there is no network in your phone, you may see the error, ‘Something went wrong. Please try again after sometime’. However, in case of low network, remote operation may work with longer execution duration based upon network signal strength (of your phone/car area).”
“It depends upon how soon you close the app or network goes off after you execute any operation. However, in most of the cases, when operation request is triggered from your app, remote operation will still get executed on your car even after app closure/network disconnect.”
“Even in basement, if mobile network is there, remote operation will get executed. However, if there is no network, you may see the error, ‘Something went wrong. Please try again after sometime’.”
“Yes. Remote AC On operation will not work under the following conditions: 1. No internet connectivity in mobile/car area 2. Any door/boot is open 3. Parking mode is not set 4. If car is in manual transmission 5. If FOB is inside the car 6. If you have already executed AC on twice 7. If engine is already turned on physically”
“Yes. Remote AC Off operation will not work under the following conditions: 1. No internet connectivity in mobile/car area 2. If AC is started by physically turning the car ignition on 3. If car is in manual transmission 4. If FOB is inside the car”
“Yes. Remote Lock operation will not work under the following conditions: 1. No internet connectivity in mobile/car area 2. Any door/boot is open”
“Yes. Remote Unlock operation will not work under the following conditions: 1. No internet connectivity in mobile/car area 2. Any door/boot is open”
“Yes. Remote Car Finder operation will not work under the following conditions: 1. No internet connectivity in mobile/car area 2. Any door/boot is open 3. Park mode is not set 4. If car engine is on”
“Yes. Remote Boot operation will not work under the following conditions: 1. No internet connectivity in mobile/car area 2. If boot is already open 3. Park mode is not set 4. If car engine is on 5. If FOB is inside the car”
No. Internet connectivity is a must to execute any remote operation
“A Connected Car is a vehicle that has any telematics device attached to it which can transmit car related data like speed/location/malfunction alerts etc with the help of the internet to the parent server and using the data customer, connected services and features can be enabled. Honda is currently offering 2 solutions for connected services – Initially, a dongle accessory being fitted at dealerships. The new advanced factory fitted version launched with new Honda City 2020 is the latest solution.”
You can enjoy a variety of features with connected car ranging from knowing your car location/health/status of door/light/boot/window* to tracking your car, sharing your location, viewing speed/odometer/warning lamps status and getting customized alerts for overspeeding/geofence breach/low fuel and safety time violation. This time with the new connected solution, you can enjoy a myriad of new and exciting features like viewing your driving score, getting valuable tips based on your driving insights, creating a trip diary with memorable photos and sharing it with family and friends
“If your vehicle is in static condition, you can view the last known location on your home page itself at the top horizontal bar above your car image. However, if your vehicle is in running condition, you will find the last updated location at the top horizontal bar on the vehicle tracking page which opens as soon as you launch the app icon. Another option of reaching the tracking page from home page is by clicking on ‘Walk Me’ icon.”
If you are on the vehicle tracking page, you can return to the home page by clicking on the hut/home shaped icon at the bottom right corner of the tracking page. From there, you just need to hit the refresh icon above your car image to get the latest car status
Walk Me’ Feature can be used in two ways: 1. It takes user to map view of the exact location of the car. 2. It further shows the path drawn from your location to your vehicle’s location which can come in handy to find your car in tricky places like parking of hotels/markets/malls. This can be achieved by clicking the mobile phone icon once you have reached the map view page
If you only need to view the car’s current location, then you can click on the ‘Walk Me’ button from the home page. The app will take you to the map view of the exact location of the car. However, if you need to reach your car from your current location, this can be achieved by clicking on the mobile phone icon once you have reached the map view page
If you only need to view the car’s current location, then on clicking ‘Walk Me’ button from home page, app takes user to map view of the exact location of the car. However, if you need to reach your car from your current location, this can be achieved by clicking the mobile phone icon once you have reached the map view page
“From the vehicle tracking page, user can share the live location by clicking on ‘Share’ icon located in the right side corner of the horizontal bar at the top of the page. If you need to know how to reach tracking page, refer to the question ‘How do I see the latest vehicle location on my app?'”
You cannot stop vehicle tracking
The vehicle’s latest status can be checked by clicking on the refresh icon above your car image on Home Page. This will give you the latest update on the status of your car’s headlights, foglights, doors, lock & windows
To switch to a different vehicle in case of multiple vehicles, use the vehicle scroller in the center left of your home page. Once you can view the registration number of other vehicles in the scroller, you can then hit the ‘Refresh’ icon above your car image to get the latest status of that particular vehicle
This may happen due to issues in either your mobile network or your car’s connected device’s network. Please do not worry and try again in some time. If the problem persists, we suggest you visit the dealership
In case of any warning alert on app home screen, please take the car to the nearest dealership
You can check it on the Home Screen of your app. If you see any warning on top of your car, please visit the nearest dealership
Honda is currently offering the new connected solution free of charge for the first 5 years to all its new model customers. Post the free duration, the same has to be renewed by the customer
Please visit any Honda Dealership once your subcription ends to get it renewed
Alerts like Low Fuel, Geofence, Engine Idle, Overspeeding, Emergency, Breakdown, Safe Time, Security, etc can be viewed and filtered as per requirement
Reminder like service, insurance, warranty, pollution check; personal reminders like anniversary, birthday etc can be viewed and filtered as per requirement
You can access your app settings by clicking on the ‘Gear’ button in the alerts & notifications section & can change Geofence, Speed Alert, Fuel Alert, Safe Time Alert, Engine Alert & Critical Alerts settings
“You can create your Geofence by tapping on ‘+’ icon and can edit it by tapping on the edit option available against the created Geofence. You can also choose to enable or disable the Geofence by switching the Toggle Button ON or OFF respectively.”
You can create 5 ‘Exit Geofence’ & 1 ‘Entry Geofence’
“Difference between these two types of Geofences are:- 1. ‘Exit Geofence’ – This type of Geofence sends you an alert whenever your vehicle ‘Exits’ the perimeter defined by you. 2. ‘Entry Geofence’ – This type of Geofence sends you an alert whenever your vehicle ‘Enters’ the perimeter defined by you.”
“You will receive the Geofence Alert under the following conditions:- 1. Exit/ Entry Geofence must be created by you. 2. The Geofence Toggle button must be ON to receive the alert. 3. The vehicle must breach the Geofence created by you to trigger an alert.”
You can receive a Speed Alert by turning on the toggle button & choosing the desired speed limit between 50 km/h to 120 km/h by sliding the speed filler bar
You can enable/disable the set Speed Alert by switching the toggle button on/off respectively
You can not enable or disable the area specific Speed Alert. This has been done due to government laid regulations to keep you & your family safe while driving
You can enable/disable low fuel alert by switching the Toggle Button on/off respectively
You can get low Fuel Alert at the desired limit set at ‘10%’, ‘20%’ & ‘30%’ of fuel tank capacity
Safetime Alert is generated when your vehicle’s ignition is turned on during a time period defined by you. This signifies that you will not be using your vehicle during the defined time period & are alerted if the ignition is turned on to ensure safety & security
“You can enable the Safetime Alert by tapping the toggle button on, choosing the time period during which you won’t be using your vehicle & selecting the days of week on which you desire to receive the alert. You can disable the safetime alert by just tapping the toggle button off.”
Engine Alert contains two things:- 1. Engine on/off: This alert is triggered whenever your vehicle’s engine is turned on or off. 2. Engine Idle: This alert is triggered whenever your vehicle’s engine has been idling for 4 minutes. This alert ensures safety & security of vehicle and also ensures good driving practices like switching off the engine if the vehicle has been idling for too long to conserve fuel & help save the environment from pollution.
You can enable enable/disable the engine alert by switching the toggle button on/off
“Critical Alert is generated to ensure safety & security. It gets alerted when the following events happen:- 1. Collision: If a collision is detected in the vehicle. 2. Malfunction: If a malfunction occurs in the vehicle. 3. Unauthorized access: If an individual who doesn’t have the vehicle’s smart key tries to unlock or steal the car.”
You cannot choose to enable/disable this alert. This has been done to ensure the safety of you & your family
“SOS (or Emergency Alert) is an app feature using which you can send a ‘HELP’ message to your emergency contacts with your current location when you are in trouble. You can set emergency contacts from ‘Profile’ menu.”
Yes. If you long press on ‘Honda Connect’ app Launcher icon, you will see the SOS shortcut. Just tap on it and you will be able to send ‘HELP’ message to your emergency contacts
Click on ‘Help’. ‘The ‘Road Side Assistance’ option is available if the same has been purchased by you. In case RSA has not been bought, check out ‘How to buy RSA policy’
On call to RSA , the call will be automatically connected to RSA partner from where the policy has been purchased. Incase RSA has not been bought , check out ‘How to buy RSA policy’
By default, your last service dealer & nearby dealerships’ details are available. However, you can explicity search for a dealer of your choice
Yes, Click on Menu>> Nearby
Yes, you will receive a callback from Honda Customer Care Representative
Yes, Honda Customer Care Representative will call you back within 15 minutes
Login>>Help>>enable Track Stolen Vehicle option
Track stolen vehicle option ensures 24*7 tracking of vehicle incase of unfortunate theft. It provides updated location even when car ignition is turned off. This option disables all other remote functions
Yes car battery will be consumed because incase of stolen vehice tracking, TCU sends a location update after every 60 seconds
Based on the privacy policy, it is your legal obligation to get the connected car deactivated from your login ID. Please contact your nearest authorized Honda dealership to get your connected vehicle deactivated
Your connected car access is controlled-based on the vehicle ownership. In order to get the ownership changed, please contact your nearest dealership and provide relevant document for transfer
You need to raise the request for change of ownership to H121 along with the new owner’s email id
You need to raise the request for change of Onwership to H121 along with the new owner’s email id
Please raise a request to Honda support team, using the ‘Request for Callback’ option, for removal of any vehicle from your ID
You need to get the vehicle removed from your ID by raising request to H121 and once it is removed from your ID, the new owner can add in his/her ID using the ‘Add Vehicle’ option
Please raise a request to Honda support team, using the ‘Request for Callback’ option, for change of vehicle within your login ID
SOS (or Emergency Alert) is an app feature using which you can send a ‘HELP’ message to your pre-set emergency contacts with your current location when you are in trouble. You can access the SOS shortcut by long pressing the app icon on your device. You can set emergency contacts from ‘Profile’ menu
You shall follow the path as mentioned below: Login>>Help>>enable Track Stolen Vehicle option
The unauthorised access alert notification will provide action buttons (Yes/No) that will help in turning on the ‘Stolen Vehicle Tracking’ functionality in case your car gets stolen. Tapping ‘Yes’ button will turn on the car SVT and will navigate you to the vehicle tracking page where you can check the current location of your car
The unauthorised access alert notification will provide action buttons (Yes/No) that will help in turning on the ‘Stolen Vehicle Tracking’ functionality in case your car gets stolen. Tapping ‘Yes’ button will turn on the car SVT and will navigate you to the vehicle tracking page where you can check the current location of your car
You can turn on ‘Stolen Vehicle Tracking’ functionality by following the path below: Login>>Help>>enable Track Stolen Vehicle option
No, Remote commands are not available when the Vehicle’s SVT is turned on
SVT remaining ON for longer durations can lead to drainage of your car battery. It is advised to use SVT mode only when necessary
Honda Connect app is available on smartwatches for Apple watch Users with watch iOS 6.0 and above or for Android users with watch OS 2.0 and above
“You can login by any of the following two methods: 1. By Mobile No. – Enter your Mobile no on smartwatch and authenticate with the OTP. 2. By Code – Generate a 6 digit alpha numeric code on your smartwatch by tapping login by code option. This code can be entered in the wearables section of Honda Connect mobile application. Post entering the code in mobile application, you will automatically logged in into the smartwatch application”
No, Few important features are available on smartwatch which include car status; Remote operations – AC on/off, Door lock/unlock, find my car and boot open; share car location; All notifications and alerts; Help – SOS and RSA; Profile and My car
Yes, You can access all the cars registered with your mobile no. In order to select a particular vehicle, you can go the settings -> Vehicle Selection and can choose the vehicle of your choice
Below is the List of watches which are compatible with Honda Connect App for Android Users & Apple Users
