Job Description:
Key Responsibilities:
•Greet customers warmly and listen to their vehicle concerns.
•Accurately document customer complaints and required services.
•Provide cost estimates and explain services and timelines.
•Coordinate with mechanics/technicians to assess vehicle conditions.
•Communicate service updates and completion timelines to customers.
•Upsell additional services or repairs when appropriate.
•Handle customer queries, feedback, and complaints professionally.
•Maintain records of services provided and customer interactions.
•Ensure timely delivery of vehicles post-service.
•Follow up with customers post-service for feedback and retention.
Requirements:
•Proven experience as a Service Advisor or similar role in the automotive industry.
•Knowledge of vehicle maintenance and repair procedures.
•Excellent communication and interpersonal skills.
•Strong organizational and time-management abilities.
•Basic computer literacy (knowledge of DMS/ERP systems is a plus).
•High school diploma or equivalent (Automotive diploma preferred).
Preferred Skills:
•Customer service-oriented mindset.
•Problem-solving attitude.
•Ability to work in a fast-paced environment.
•Team player with a positive approach.
Job Category: Service
Job Type: Full Time
Job Location: Gurgaon